Partner Notification types

Use this table to see all the current notification types with a brief description on what the messaging will include, the contents of its resource array, what triggers it, whether it is actionable or not, whether it is payroll blocking, and whether it expires.

Category	Title	Message	Resource entity types	Trigger	Actionable	Action Item	Payroll Blocking	Resolves?	Expires?
information_request	Additional information needed to process payroll	If we do not receive this information as soon as possible, your payroll may not be processed on time.	none	Gusto's risk team determines that there is additional company information that needs to be collected before the company can be approved.	yes	Create an `company_information_requests` flow; company payroll admin must provide answers to the questions via the flow.	yes	Yes, it resolves after the information request is submitted	No
invalid_ssn	Update %{person_full_name}’s tax info	This employee's information doesn’t match what’s on file with the Social Security agency. Fixing this will help make sure tax filings go smoothly.	entity_type: "Contractor" or "Employee"	Employee's SSN verification with the Social Security Administration (SSA) failed. This could happen if the provided SSN is actually an ITIN, as the SSA does not accept ITINs in place of SSNs, or the provided SSN is not on record with the SSA.	yes	Update the employee's information	no	Yes, it resolves after the employee's SSN has been validated by the SSA	No
bank_error.company_ach_debit_failure	Unblock %{payroll_type} payroll for %{payment_check_date}	We were unable to debit sufficient funds from %{company_name}’s bank account due to the following bank error: %{bank_error} for the %{payroll_type} payroll on %{payment_check_date}. Please update the company bank account details and re-run payroll, so that employees can be paid by direct deposit.	entity_type: "Payroll"	Due to a bank error, a debit failed to the company's bank account for the 4-day payroll	yes	Update company bank account details to resolve the provided bank error and re-run payroll	no	Yes, it resolves after the payroll is re-run and finished processing	No
bank_error.compensation_credit_failure	Unable to deposit funds to %{beneficiary_name}	We were unable to deposit a recent paycheck to %{beneficiary_name}’s bank account, so these funds of %{amount} will be returned to %{company_name}’s bank account. Once the funds are received, the payment should be made directly to %{beneficiary_name}.	entity_type: "Contractor" or "Employee"	Due to a bank error, Gusto was unable to deposit funds to an employee or contractor. Because Gusto is unable to hold these funds legally, we have credited the funds to the company bank account.	yes	Credited compensation to the company's bank account should be made directly the contractor	no	No	No
bank_error.contractor_ach_credit_failure	Update %{contractor_name}’s bank account details	We were unable to deposit a recent paycheck to %{contractor_name}’s bank account due to the following bank error: %{bank_error}. After their bank account details are updated, we will attempt to redeposit the funds in the next business day.'	entity_type: "BankAccount", reference_type: "Contractor"	Due to a bank error, Gusto was unable to credit funds to the contractor's bank account	yes	Update contractor bank account details	no	Yes, it resolves after the contractor has updated their bank account details	No
bank_error.contractor_ach_debit_failure	Failed to debit funds from %{contractor_name}	We were unable to debit funds from %{contractor_name}’s bank account due to the following bank error: %{bank_error}.	entity_type: "BankAccount", reference_type: "Contractor"	Due to a bank error, Gusto was unable to debit funds from a contractor's bank account. This is usually related to a contractor payment reversal.	no	N/A - informational	no	No	No
bank_error.employee_ach_credit_failure	Update %{employee_name}’s bank account details	We were unable to deposit a recent paycheck to %{employee_name}’s bank account due to the following bank error: %{bank_error}. After their bank account details are updated, we will attempt to redeposit the funds in the next business day.	entity_type: "BankAccount", reference_type: "Employee"	Due to a bank error, Gusto was unable to credit funds to the employee's bank account	yes	Update employee bank account	no	Yes, it resolves after the employee has updated their bank account details	No
bank_error.employee_ach_debit_failure	Failed to debit funds from %{employee_name}	We were unable to debit funds from %{employee_name}’s bank account due to the following bank error: %{bank_error}. Please recover these funds directly from %{employee_name}, as we cannot retry the debit.	entity_type: "BankAccount", reference_type: "Employee"	Due to a bank error, Gusto was unable to debit funds from the employee's bank account. This is usually related to a payroll reversal.	yes	Recover funds directly from the employee	no	no	no
bank_error.fast_payroll_ach_debit_r01_first_failure	Unable to debit sufficient funds for %{payment_check_date} payroll	Payroll for %{payment_check_date} processed successfully, but we were unable to debit sufficient funds from the associated bank account. A redebit attempt will be made on %{next_attempt_date}.	entity_type: "Payroll"	Due to an insufficient funds bank error, Gusto was unable to debit payroll funds from the company bank account. This occurs when a company is on faster payment speed.	yes	Add sufficient funds to the company's bank account. Gusto will attempt another redebit at the end of the business day.	no	no	yes
bank_error.fast_contractor_payment_ach_debit_r01_first_failure	Unable to debit sufficient funds for %{payment_check_date} contractor payment	Contractor payment for %{payment_check_date} processed successfully, but we were unable to debit sufficient funds from the associated bank account. A redebit attempt will be made on %{next_attempt_date}.	entity_type: "ContractorPayment"	Due to an insufficient funds bank error, Gusto was unable to debit contractor payment funds from the company bank account. This occurs when a company is on faster payment speed.	yes	Add sufficient funds to the company's bank account. Gusto will attempt another redebit at the end of the business day.	no	no	yes
bank_error.reconciliation_payroll_ach_debit_failure	Unable to debit funds for %{payment_check_date} reconciliation payroll	We were unable to debit funds from %{company_name}’s bank account due to the following bank error: %{bank_error} for the reconciliation payroll on %{payment_check_date}. We are unable to retry the debit, so please make the tax payments directly.	none	Due to a bank error, Gusto was unable to debit funds from the company bank account for a recent reconciliation payroll.	yes	Contact support to determine what tax payments need to be made to what agencies	no	no	no
recovery_case.connect_new_bank	Connect a new bank account to unblock payroll	We weren’t able to debit funds for the %{date} %{event}. To pay the team on time, connect a new bank account as soon as possible.	entity_type: "RecoveryCase"	Due to an R02 bank error, Gusto was unable to debit funds for a past payroll or contractor payment. Please note that payroll will be blocked until the amount has been recovered.	yes	Connect a new company bank account and initiate a new redebit via API call or via `company_recovery_cases` flow	yes	Yes, it resolves after a redebit has been initiated on the recovery case	no
recovery_case.insufficient_funds	Add sufficient funds to unblock payroll	We weren’t able to debit funds for the %{date} %{event}. To pay the team on time, check that the associated bank account has sufficient funds as soon as possible.	entity_type: "RecoveryCase"	Due to an R01 bank error, Gusto was unable to debit funds for a past payroll or contractor payment. Please note that payroll will be blocked until the amount has been recovered.	yes	Add sufficient funds to the company's bank account and initiate a new redebit via API call or via `company_recovery_cases` flow	yes	Yes, it resolves after a redebit has been initiated on the recovery case	no
recovery_case.unfreeze_bank_account	Unfreeze bank account to unblock payroll	We weren’t able to debit funds for the %{date} %{event}. To pay the team on time, unfreeze the associated bank account as soon as possible.	entity_type: "RecoveryCase"	Due to an R16 bank error, Gusto was unable to debit funds for a past payroll or contractor payment. Please note that payroll will be blocked until the amount has been recovered.	yes	Unfreeze the company bank account and initiate a new redebit via API call or via `company_recovery_cases` flow	yes	Yes, it resolves after a redebit has been initiated on the recovery case	no
recovery_case.verify_bank_account	Verify bank account details to unblock payroll	We weren’t able to debit funds for the %{date} %{event}. To pay the team on time, verify the associated bank account as soon as possible.	entity_type: "RecoveryCase"	Due to a bank error, Gusto was unable to debit funds for a past payroll or contractor payment. Please note that payroll will be blocked until the amount has been recovered.	yes	Verify company bank account details and initiate a new redebit via API call or via `company_recovery_cases` flow. Contact support for further assistance	yes	Yes, it resolves after a redebit has been initiated on the recovery case	no
recovery_case.redebit_successful	Debit for %{company_name} was successful	We wanted to let you know that our attempt to debit ${company_name}’s bank account for your %{payment_check_date} payday was successful. Your ability to process payroll has been reinstated. Please ensure that your bank account has sufficient balance for future Paydays to ensure that your employees continue getting paid in a timely manner. In addition, if bank errors continue to be an issue your service may be interrupted. If you foresee a bank error in the future, please contact us so we may assist you with this matter.	entity_type: "RecoveryCase"	Redebit was successful	no	N/A	no	no	no
invalid_signatory	Verify company signatory information	We couldn’t verify %{signatory_name}’s identity—make sure their details are accurate.	entity_type: "Signatory"	Invalid signatory information	yes	Re-enter signatory information, reinitiates identity verification process automatically	yes	yes	no
soft_suspended	Authorize Gusto to pay and file taxes	We couldn’t authorize ourselves with the %{agent_name}, which means we can’t pay or file taxes, and payroll is blocked. Update this info as soon as possible. OR We couldn’t complete a %{agent_name} tax filing due to %{reason}. Update this info as soon as possible to keep running payroll. OR The IRS rejected Form 8655 due to %{reason}, which means we can’t pay or file taxes, and payroll is blocked. Correct and re-sign this form as soon as possible. OR We won’t be able to pay and file taxes to %{agent_name} due to %{reason}. Update this info as soon as possible to keep running payroll.	none	Due to specific state tax setup issues, Gusto was unable to authorize itself as the reporting agent. This means that as a payroll service provider, Gusto is unable to pay or file taxes on the company's behalf. Please note that the company is "soft suspended", which means if the issue is not resolved, the company will be blocked from running payroll.	yes	We recommend contacting our support team to help determine the precise issue and resolution step. These steps can vary widely depending on the specific state tax agency involved.	No (but countdown pending)	Yes, it resolves after the underlying state tax setup issue is remediated	no
auto_payroll.disabled	Automatic payroll has been disabled	Due to a recent account change, automatic payroll has been disabled. Run the next scheduled payroll manually to make sure the team is paid on time.	none	See section 'actions that will disable autopilot' https://support.gusto.com/article/999755421000000/Use-and-manage-Payroll-on-AutoPilot	yes	Run the next scheduled payroll manually. To re-enroll in automatic payroll, fix the underlying issue and then use the update pay schedule API to re-enroll in automatic payroll.	no	no	yes (after 7 days)
auto_payroll.excluded_employees	Automatic payroll excluded some employees for %{payment_check_date} payroll	Unfortunately, since we're missing state tax details for %{states_to_sentence}, automatic payroll excluded the following employees from %{payment_check_date} payroll: %{employees}. Please provide missing tax details to include the employees in the next payroll, and run an off-cycle payroll if they still need to be paid for this pay period.	entity_type: "Employee"	Missing state tax details	yes	Update missing state tax details, and run an off-cycle payroll to pay the excluded employees.	no	no	yes (after 7 days)
auto_payroll.failed	Automatic payroll failed for %{payment_check_date} payroll	Unfortunately, automatic payroll failed for %{payment_check_date} payroll. Please run payroll manually to make sure the team is paid on time.	entity_type: "Payroll"	Either the company is not allowed to run payroll, or the payroll itself failed.	yes	Run the payroll manually.	no	no	yes (after 7 days)
sign_company_documents	Payroll may be blocked: Sign company documents	We’ve created and filled out required government documents. To run payroll, all that’s left is an e-signature!	none	Form needs signing	yes	Sign the relevant form	yes	Yes, it resolves after the relevant form is signed	no
reconciliation_payroll_created	Payroll tax debit is scheduled for %{debit_date}	We ran a tax reconciliation to detect updated tax rates and other tax adjustments for %{company_name}, and determined that we need to correct taxes by debiting %{company_name}’s bank account ending in %{bank_account_last_four_digits} for %{total_debit_amount} on %{debit_date} to pay an adjustment for %{tax_period}.	entity_type: "Payroll"	Reconciliation payroll ran	no	N/A	no	no	no
company_rejected.rejected	Information regarding account approval	Upon review, %{company_name} has not been approved for our platform. Please be advised, this decision is final and cannot be reversed.	none	Gusto has elected to not approve the specified company for our platform.	no	N/A	yes	no	no
company_rejected.likely_fraud	Account has been deactivated	After extensive review, the account for %{company_name} has been deactivated. This decision is final and cannot be reversed. Payroll can no longer be run.	none	Gusto has rejected a company due to suspected fraud	no	Contact support if you believe this was done in error	yes	yes	no
company_rejected.bank_errors	Deactivation notice	Repeated issues debiting payroll funds for %{company_name} has resulted in account deactivation. This action is irreversible. Please initiate the offboarding process to ensure tax information is correct. If this is not done within 30 days, we will cancel the account, and any unpaid taxes will be returned.	none	Repeated errors withdrawing funds for payroll	yes	Complete company offboarding	yes	yes	no
company_rejected.suspicious_bank	Issue with a funding account	Our platform does not support the current funding method for %{company_name}. In order to proceed, please update the company’s funding bank account to a transactional checking account, then reach out for assistance unblocking the account.	none	Bank account was flagged as not supported.	no	Contact support if you believe this was done in error	yes	no	no
account_suspension.pending	Account may be closed: Authorize Gusto to pay and file taxes	We couldn’t authorize ourselves with the %{agent_name}, which means we can’t pay or file taxes, and payroll is blocked. Update this info as soon as possible to prevent this account from being closed. OR We couldn’t complete a %{agent_name} %{failure_type} due to %{reason}. Update this info as soon as possible to prevent this account from being closed. OR The IRS rejected Form 8655 due to %{reason}, which means we can’t pay or file taxes, and payroll is blocked. Correct and re-sign this form as soon as possible to prevent this account from being closed. OR We couldn’t authorize ourselves with the %{agent_name} due to %{reason}, which means we can’t pay or file taxes, and payroll is blocked. Update this info as soon as possible to prevent this account from being closed.	none	Due to specific state tax setup issues, Gusto was unable to authorize itself as the reporting agent. This means that as a payroll service provider, Gusto is unable to pay or file taxes on the company's behalf. Please note that the company is "pending suspension", which means the company is blocked from running payroll and the account will be closed if the issue is not resolved	yes	We recommend contacting our support team to help determine the precise issue and resolution step. These steps can vary widely depending on the specific state tax agency involved.	yes	Yes, it resolves after the underlying state tax setup issue is remediated	no
account_suspension.closed	Account has been closed	%{company_name}’s payroll account has been closed. If there are questions on suspension elections, including confirming responsibility of tax payments or filings for the remainder of the calendar year, please contact support.	none	A company account has been closed	no	N/A	yes	no	no
mi_form_5080_quarterly_reminder	Please file MI 5080 form for Q%{quarter}	We will file the MI 5080 form with all required withholding and payroll tax details but without any sales tax details. If %{company_name} owes any sales or use tax, please file an additional paper MI 5080 form for Q%{quarter}.	none	End of quarter	yes	File MI 5080 if applicable	no	no	yes
mi_form_5081_annual_reminder	Please file an MI 5081 form for %{year}	We will file the MI 5081 form with all required withholding and payroll tax details but without any sales tax details. If %{company_name} owes any sales or use tax, please file an additional paper MI 5081 form for %{year}.	none	End of year	yes	File MI 5081 if applicable	no	no	yes
missed_anchor_pay_day	First payroll deadline missed	%{company_name} missed their first payroll which was scheduled for %{payroll_date}. Please revisit the payroll schedule setup and provide a new first payroll date. If any payrolls were run using a different payroll system they will need to be provided to complete onboarding.	none	Anchor pay day passed without running payroll	yes	Pick a new anchor pay date	yes	yes	no
employee_contractor_bank_account.updated	%{member_name} Bank Account Updated'	%{member_name}, your bank account details were recently updated.	entity_type: "Contractor" or "Employee"	Employee/Contractor updates their bank account details	no	N/A	no	no	no
bank_account.contractor_payments_cancelled	Bank Account Update cancelled Contractor Payments	Contractor payments were cancelled due to %{company_name}’s update to their bank account.	entity_type: "ContractorPayment"	Company Bank account update	no	N/A	no	no	no
bank_account.payrolls_cancelled	Bank Account Update cancelled Payrolls	Payrolls were cancelled due to %{company_name}’s update to their bank account.	entity_type: "Payroll"	Company Bank account update	no	N/A	no	no	no
bank_error.company_bank_verification_needs_review	Review the recent bank verification test transactions	We completed a bank verification test transaction with company bank account %{bank_account_last_four_digits} but received error %{bank_error}. We updated our records accordingly with the bank account information sent from the financial institution and advise reviewing the changes.	entity_type: "BankAccount"	A test transaction to the company's bank account completed but returned an error	yes	Update company bank account details	no	yes	no
bank_error.company_bank_verification_failure	Unblock future company transactions	We attempted a test transaction with company bank account %{bank_account_last_four_digits}. The transaction failed with message %{bank_error}. This critical error will prevent future payments. Please update the company’s bank account details.	entity_type: "BankAccount"	Due to a bank error, A test transaction to the company's bank account failed	yes	Update company bank account details	yes	yes	no
bank_error.company_bank_transaction_needs_review	Review the recent company transaction details	We completed a transaction with company bank account %{bank_account_last_four_digits} but received error %{bank_error}. We updated our records accordingly with the bank account information sent from the financial institution and advise reviewing the changes.	entity_type: "BankAccount"	A transaction to the company's bank account completed but returned an error	yes	Update company bank account details	no	yes	no
bank_error.company_bank_transaction_failure	Unblock future company transactions	We attempted a transaction with company bank account %{bank_account_last_four_digits}. The transaction failed with message %{bank_error}. This critical error will prevent future payments. Please update the company’s bank account details.	entity_type: "BankAccount"	Due to a bank error, A transaction to the company's bank account failed	yes	Update company bank account details	yes	yes	no
bank_error.contractor_ach_transaction_needs_review	Review %{contractor_name}’s recent bank transaction details	We completed a transaction with %{contractor_name}’s bank account ending in %{bank_account_last_four_digits} but received error %{bank_error}. We updated our records accordingly with the bank account information sent from the financial institution and advise reviewing the changes.	entity_type: "BankAccount", reference_type: "Contractor"	A transaction to the contractor's bank account completed but returned an error	yes	Update contractor bank account details	no	yes	no
bank_error.employee_ach_transaction_needs_review	Review %{employee_name}’s recent bank transaction details	We completed a transaction with %{employee_name}'s bank account ending in %{bank_account_last_four_digits} but received error %{bank_error}. We updated our records accordingly with the bank account information sent from the financial institution and advise reviewing the changes.	entity_type: "BankAccount", reference_type: "Employee"	A transaction to the employee's bank account completed but returned an error	yes	Update employee bank account details	no	yes	no
year_round_tax_accuracy.distribute_final_1099_forms	Distribute 1099s before the IRS deadline	It’s time to distribute contractor tax forms.	none	Notification will be created in January, since 1099 forms must be distributed to contractors by January 31st.	yes	Distribute 1099 forms	no	no	yes
year_round_tax_accuracy.distribute_final_w2_forms	Distribute W-2s before the IRS deadline	It’s time to distribute employee tax forms.	none	Notification will be created in January, since W-2 forms must be distributed to employees by January 31st.	yes	Distribute W2 forms	no	no	yes
year_round_tax_accuracy.review_draft_1099s	Review and correct year-to-date 1099s as needed	Review contractors’ draft forms and make any necessary corrections before we finalize these. This helps avoid complicated corrections later.	none	Notification will be created in November, since finalized 1099 forms must be ready by December 31st.	yes	Review draft 1099 forms	no	no	yes
year_round_tax_accuracy.review_draft_w2s	Review and correct year-to-date W-2s as needed	Review employees’ draft forms and make any corrections before we finalize these. This helps avoid complicated corrections, penalties, or interest later.	none	Notification will be created in November, since finalized W-2 forms must be ready by December 31st.	yes	Review draft W2 forms	no	no	yes
year_round_tax_accuracy.review_special_compensation_for_w2s	Review and add any special compensation from %{year} for W-2s	To help us correctly generate W-2s, review common special compensation types (like NSOs, allocated tips, etc.) and add any relevant amounts.	none	Notification will be created in November/December, since finalized W-2 forms must be ready by December 31st.	yes	Review special compensation for W2s	no	no	yes
fast_ach_deactivated.invalid_payroll_ach_speed	We couldn’t process a payroll in %{speed}	We’re unable to process a payroll for %{payroll_check_date} since the payroll is above the faster processing limit. Instead, employees will be paid on %{updated_check_date}.	entity_type: "Payroll"	Payroll amount is above partner managed limit	no	N/A	no	no	yes (5 days after payroll check date)
fast_ach_deactivated.invalid_contractor_payment_ach_speed	We couldn’t process contractor payments in %{speed}	After reviewing %{company_name}'s bank account, we’re unable to process their contractor payments. Instead, contractors will be paid on %{updated_check_date}.	entity_type: "ContractorPayment"	Bank fraud with contractor payments	no	N/A	no	no	yes (5 days after contractor payment check date)
fast_ach_deactivated.bank_verification_debit_failure	Unable to verify company bank account	We received an Insufficient Funds bank error when attempting to verify %{company_name}’s bank account ending in %{bank_account_last_four_digits}, so direct deposit speed has been changed to 4 days. We’ll evaluate payroll history and debits in 3 months to determine if we can switch back to the original, faster speed.	entity_type: "BankAccount"	Verification debit failure (No sufficient funds) from company bank account	no	N/A	no	no	no
fast_ach_deactivated.debit_failure	Unable to debit funds from company bank account	We were unable to debit funds from %{company_name}’s bank account ending in %{bank_account_last_four_digits} on %{nacha_entry_return_date}, so direct deposit speed has been changed to 4 days. The speed will be automatically switched back to the original, faster speed after 3 months of running payroll with no further issues.	entity_type: "BankAccount"	Debit failure from company bank account	no	N/A	no	yes	no
fast_ach_deactivated.debit_failure_in_last_one_year	Unable to debit funds from company bank account	We were unable to debit funds from %{company_name}’s bank account ending in %{bank_account_last_four_digits} multiple times in the last 12 months, so direct deposit speed has been changed to 4 days. We’ll evaluate payroll history and debits in 12 months to determine if we can switch back to the original, faster speed. To get back on track, make sure to run at least 1 successful payroll per month without bank failures.	entity_type: "BankAccount"	Debit failures from company bank account over last year	no	N/A	no	yes	no
fast_ach_deactivated.debit_failure_in_last_two_years	Unable to debit funds from company bank account	We were unable to debit funds from %{company_name}’s bank account ending in %{bank_account_last_four_digits} multiple times in the last 24 months, so direct deposit speed has been changed to 4 days. We’ll evaluate payroll history and debits in 12 months to determine if we can switch back to the original, faster speed. To get back on track, make sure to run at least 1 successful payroll per month without bank failures.	entity_type: "BankAccount"	Debit failures from company bank account over last two years	no	N/A	no	yes	no
fast_ach_deactivated.debit_failure_slow_recovery	Unable to debit funds from company bank account	We were unable to debit funds from %{company_name}’s bank account ending in %{bank_account_last_four_digits} on %{nacha_entry_return_date}, so direct deposit speed has been changed to 4 days. We’ll evaluate payroll history and debits in 6 months to determine if we can switch back to the original, faster speed. To get back on track, make sure to run at least 1 successful payroll per month without bank failures.	entity_type: "BankAccount"	Debit failure from company bank account	no	N/A	no	yes	no
state_tax.ga_w4_filing	File %{employee_name}’s G-4	The G-4 lets us withhold the correct amount of state income tax for %{employee_name}. Please mail a copy of their completed and signed Form G-4 to the Georgia Department of Revenue.	entity_type: "Employee"	Employee in GA sets withholding allowance to over 14, or employee is marked as exempt from GA state income tax	yes	Mail Form G-4 for employee	no	yes	no
state_tax.mi_w4_filing	File %{employee_name}’s MI-W4	The MI-W4 lets us withhold the correct amount of state income tax for %{employee_name}. Please mail a copy of their completed and signed Form MI-W4 to the Michigan Department of Treasury.	entity_type: "Employee"	Employee in MI sets personal and dependent allowance to over 10, or employee is marked as exempt from MI state income tax	yes	Mail Form MI-W4 for employee	no	yes	no
state_tax.wa_lni_proactive_rcc_correction	Update %{employee_name}’s risk class code	Their risk class code looks incorrect. We need this info to file and pay their taxes—update it as soon as possible. Visit the WA L&I website to find the codes assigned to %{company_name}. To clarify which employees should be assigned to each code, please call the agency at (360) 902-4817.	entity_type: "Employee"	Invalid WA risk code, risk class codes have not been assigned to company by the Washington Department of Labor and Industries (L&I)	yes	Visit the WA L&I website to find the codes assigned to your company. If you aren’t sure which of your employees should be assigned to each code, please call the agency at (360) 902-4817. Assign employees to correct risk class code.	yes	yes - will get resolved after 14 days and account_suspension.pending notification will be sent	no
state_tax.al_sui_poa	Send a notarized Power of Attorney form for Alabama	To authorize us to take payroll-related actions on behalf of %{company_name} must submit a notarized Power of Attorney form in Alabama. This lets us pay and file unemployment taxes.	none	If company is liable for State Unemployment Tax Act (SUTA) in Alabama and PoA form has not been submitted yet	yes	Send PoA form for Alabama	no	yes	no
state_tax.ma_withholding_tpa	Grant access to the Massachusetts Department of Revenue account	To authorize us to take payroll-related actions on behalf of %{company_name}, grant us access to Massachusetts Department of Revenue account. This lets us monitor Massachusetts tax account info for changes, to help avoid notices, penalties, and interest.	none	When setting up state of Massachusetts and no access to account	yes	Give access to account	no	yes	no
state_tax.ga_state	Finish Georgia registration	%{company_name} needs to complete Georgia tax setup. We need one last detail before we can file tax returns.	none	Did not finish filling out Georgia tax setup info	yes	Finish filling out Georgia tax setup info	no	yes	no
state_tax.ma_ui_registration	Grant access to the Massachusetts Department of Unemployment Assistance account	To authorize us to take payroll-related actions on behalf of %{company_name}, grant us access to Massachusetts Department of Unemployment Assistance account. We can’t pay or file taxes without this access. Please reach out to our support team for instructions and help.	none	When setting up state of Massachusetts and no access to account	yes	Give access to account	no	yes	no
state_tax.reopen_suspended_tax_agency_account	Reopen %{state} tax accounts and confirm the details	Contact the agency to reopen tax accounts. Then let us know by confirming the details of each account. If the details are incorrect and our payments are unsuccessful, penalties and interest may apply.	none	When reopening a new state for taxes either through a new hire or an employee address change, need to reopen state accounts	yes	Contact state tax agencies to reopen your company tax account, then confirm the details to make sure nothing has changed	no	yes	no
pending_filing_survey	Finish %{period_name} filings	Contact support to finish %{period_name} filings. The information required is related to the number of officers and officer earnings for the %{period_name} filing period. This helps us file %{filing_survey_period_type} forms correctly.	none	Whenever information is needed in order to complete filings	yes	Contact support to complete filing survey	no	yes	no
state_tax_agency_ein_fein_mismatch	Fix an error with the %{state_agency_name} account	Please review the %{state_agency_name} account information (account number, effective date, company name, etc). We need correct account info to pay and file taxes accurately and on time.	none	When the company state does not match the tax agencies listed for that state	yes	Provide tax agency that matches the state	no	yes	no
state_tax_setup_blank_ein	Register with %{full_state_name} tax agencies and share account details	We need more %{full_state_name} tax information as soon as possible to pay and file taxes.	none	When ein is blank	yes	Fill the ein	no	yes	no
state_tax_setup_ein_fails_validation_rules	Correct account number for %{full_state_name} tax agencies	We need more %{full_state_name} tax information as soon as possible to pay and file taxes.	none	If ein is manually or automatically inferred incorrect or fails valdiation rules	yes	Fill the correct ein	no	yes	no
employee_missing_ak_occupational_code	Add an Alaska occupational code for %{employee_name}	We need an Alaska occupational code for all employees to accurately file quarterly Alaska payroll taxes.'	entity_type: "Employee"	When employee is missing Alaska occupational code	yes	Fill in the the Alaska occupational code for employee	no	yes (when employee does not stay in the state for the current year, it auto resolves as irrelevant)	no
employee_missing_in_occupational_code	Add an Indiana occupational code for %{employee_name}	We need an Indiana occupational code for all employees to accurately file quarterly Indiana payroll taxes.	entity_type: "Employee"	When employee is missing Indiana occupational code	yes	Fill in the the Indiana occupational code for employee	no	yes (when employee does not stay in the state for the current year, it auto resolves as irrelevant)	no
employee_missing_la_occupational_code	Add a Louisiana occupational code for %{employee_name}	We need a Louisiana occupational code for all employees to accurately file quarterly Louisiana payroll taxes.	entity_type: "Employee"	When employee is missing Louisiana occupational code	yes	Fill in the the Louisiana occupational code for employee	no	yes (when employee does not stay in the state for the current year, it auto resolves as irrelevant)	no
employee_missing_wa_occupational_code	Add a Washington occupational code for %{employee_name}	We need a Washington occupational code for all employees to accurately file quarterly Washington payroll taxes.	entity_type: "Employee"	When employee is missing Washington occupational code	yes	Fill in the the Washington occupational code for employee	no	yes (when employee does not stay in the state for the current year, it auto resolves as irrelevant)	no
home_and_work_address_are_far_apart	Verify %{employee_name}’s work location—it looks far from home	To accurately pay and file taxes, we need %{employee_name}’s correct work location. Verify it (even if they work from home) now.	entity_type: "Employee"	When distance between home and work address exceeds maximum miles (100 miles)	yes	Provide home and work address within 100 miles	no	yes	no
vt_employee_health_care_coverage	Confirm Vermont employees’ healthcare coverage	We need accurate employee health care coverage elections to correctly calculate taxes in Vermont.	none	When company operates in VT and requires EOQ question	yes	Fill in the employee health care coverage	no	yes	no
wire_in.confirm_wire_in_transfer	Wire funds for %{payment_date} payroll	We need to receive the funds by %{deadline_time} to pay employees on time.	entity_type: "Wire In Request" entity_type: "Payroll"	When a company submits a payroll with risk blockers and selects the Wire In option	yes	Submit a Wire In	no	yes	no
wire_in.deadline_passed_payroll	Wire deadline passed for %{payment_date} payment	We didn’t receive funds for the %{payment_date} payment by the %{cutoff_time} PDT deadline. If you have not sent the funds already, the payroll will be automatically canceled.	entity_type: "Wire In Request" entity_type: "Payroll"	When the payment date to fund a payroll through a wire in has passed	no	N/A	no	yes	no
state_tax.ar_state	Finish Arkansas withholding registration	Finish Arkansas withholding registration. We need one last detail about Arkansas withholding before we can file tax returns.	none	Customer provides the Account ID (EIN). First payroll gets run. Company gets unsuspended	yes	Provide us the last payment amount with the agency	no	yes	no
state_tax.co_city_tax_owners_field	Tell us about business owners and officers in Colorado	Some cities in Colorado require employers to pay occupational privilege taxes (OPT) for business owners and officers who are not included on payroll‚ tell us if this is applicable.	none	Customer has applicable taxes in Denver, Greenwood or Glendale	yes	Customer needs to suggest if they are liable for occupational privilege taxes	no	yes	no
state_tax.colorado_department_of_labor_and_employment_third_party_authorization	Grant Gusto access to the Colorado Department of Labor and Employment account	Grant Gusto access to the Colorado Department of Labor and Employment account. We can't pay or file taxes without this access.	none	Company becomes eligible for unemployment taxes. Company runs their first payroll. Customer provides the Account ID (EIN)	yes	Customer needs to confirm that they have provided Gusto a TPA access	no	yes	no
state_tax.colorado_paid_family_and_medical_leave_third_party_authorization	Grant access to the Colorado Family and Medical Leave Insurance account	Grant Gusto access to the Colorado Family and Medical Leave Insurance account. We can't pay or file taxes without this access.	none	Applicable as long as customer has an active account with an agency	yes	Customer needs to confirm that they have provided Gusto a TPA access	no	yes	no
state_tax.hi_ui_registration	Finish Hawaii unemployment registration	Finish Hawaii unemployment registration so we can pay and file quarterly returns.	none	Customer becomes eligible for unemployment taxes in HI.	yes	Customer needs to complete their registration in HI	no	yes	no
state_tax.id_complete_id_withholding_reg	Finish Idaho withholding registration	Create a Taxpayer Access Point (TAP) account and register with the Idaho State Tax Commission. This lets us pay and file income tax.	none	Applicable by default as long as customer has a presence in state	yes	Create a Taxpayer Access Point (TAP) account and register with the Idaho State Tax Commission.	no	yes	no
state_tax.mn_revenue_registration	Finish Minnesota withholding registration	Authorize Gusto with the Minnesota Department of Revenue, so we can pay and file taxes.	none	Gusto requests authorization once Account Number gets provided	yes	Customer needs to authorize Gusto with Minnesota Department of Revenue	no	yes	no
state_tax.mn_revenue_registration_error	Finish Minnesota registration	We couldn't register ourselves with the Minnesota Department of Revenue, which means we can't pay or file taxes. It's okay‚ this should be a quick fix.	none	Gusto fails to request access to act on Customer's behalf	yes	Customer needs to fix issues with their registration with the tax agency	no	yes	no
state_tax.mn_ui_registration	Finish Minnesota unemployment registration	Finish Minnesota unemployment registration so we can pay and file quarterly returns.	none	Customer becomes liable for unemployment taxes	yes	Customer needs to register with the tax agency	no	yes	no
state_tax.ms_needs_dor_letter_id	Finish Mississippi withholding registration	We need the Mississippi Department of Revenue Letter ID to complete your Mississippi withholding registration and file tax returns.	none	EIN (account number) gets provided by the customer or we retrieve it via agency.	yes	Customer needs to provide a letter ID	no	yes	no
state_tax.nm_complete_unemployment_reg	Finish New Mexico unemployment registration	Authorize Gusto with the New Mexico Department of Workforce Solutions (DWS). This lets us pay and file unemployment taxes.	none	A company becomes liable for unemployment taxes. A customer registers themselves with the agency.	yes	Customer needs to provide Gusto an access	no	yes	no
state_tax.nm_complete_withholding_reg	Finish New Mexico withholding registration	Create a Taxpayer Access Point (TAP) account and register with the New Mexico Taxation & Revenue Department. This lets us pay and file withholding taxes.	none	An EIN gets provided by the customer or we retrieve it via agency	yes	A customer needs to register themselves with the agency.	no	yes	no
state_tax.nm_workers_comp_coverage	Indicate coverage under the New Mexico Workers' Compensation Act	Indicate coverage under the New Mexico Workers’ Compensation Act so we know whether or not to pay the Workers' Compensation Fee.	none	Applicable by default as long as company has a presence in the state	yes	A customer needs to answer the question whether they eligible for workers comp coverage	no	yes	no
state_tax.ok_tap_grant	Finish Oklahoma withholding registration	Authorize Gusto with the Oklahoma Tax Commission (OTC). This lets us pay and file withholding taxes.	none	Applicable by default as long as customer has a presence in state.	yes	Customer needs to confirm that they have provided Gusto with Oklahoma Tax Commission	no	yes	no
state_tax.ok_tap_registration	Finish Oklahoma withholding registration	Create an OkTAP passphrase and register with the Oklahoma Tax Commission (OTC). This lets us pay and file withholding taxes.	none	Customer confirms that they have provided us the OkTAP Approval access	yes	Provide a TAP passphrase	no	yes	no
state_tax.pa_sui_enrollment	Authorize Gusto for Pennsylvania Department of Labor & Industry account	Authorize Gusto for Pennsylvania Department of Labor & Industry account. Authorization lets us pay and file unemployment taxes, keep tax info up-to-date, and reduce the likelihood of a tax notice.	none	Company becomes eligible for unemployment taxes.	yes	Customer needs to confirm that they have provided Gusto a TPA access	no	yes	no
state_tax.pa_withholding_tpa	Grant access to the Pennsylvania Department of Revenue account	Grant Gusto access to the Pennsylvania Department of Revenue account. This lets us monitor Pennsylvania tax account info for changes, to help avoid notices, penalties, and interest.	none	Gusto has requested a TPA access from customer.	yes	Customer needs to confirm that they have provided Gusto a TPA access	no	yes	no
state_tax.pa_withholding_tpa_shared_secret	Enter Pennsylvania Department of Revenue account Letter ID	Enter Pennsylvania Department of Revenue account Letter ID. This is the first step to let us monitor Pennsylvania tax account info for changes, to help avoid notices, penalties, and interest.	none	Applicable by default as long as customer has a presence in state.	yes	Customer needs to provide a shared secret to Gusto. i.e. Letter ID, etc	no	yes	no
state_tax.tx_ui_registration	Grant access to the Texas Workforce Commission account	Grant Gusto access to the Texas Workforce Commission account. This lets us monitor Texas tax account info for changes, to help avoid notices, penalties, and interest.	none	Company becomes eligible for unemployment taxes. Gusto submits an authorization request.	yes	Customer needs to confirm that they have provided Gusto a TPA access	no	yes	no
state_tax.va_sui_authorization	Grant access to the Virginia Employment Commission account	Grant Gusto access to the Virginia Employment Commission account. This lets us monitor Virginia tax account info for changes, to help avoid notices, penalties, and interest.	none	Company becomes eligible for unemployment taxes. Company runs their first payroll. Customer provides the Account ID (EIN). "	yes	Customer needs to confirm that they have provided Gusto a TPA access	no	yes	no
state_tax.vt_submit_notarized_poa	Send a notarized Power of Attorney form for Vermont	Send a notarized Power of Attorney form for Vermont. This lets us pay and file unemployment taxes.	none	Company becomes eligible for unemployment taxes. A PoA form gets generated."	yes	Sign a POA form	no	yes	no
state_tax.wa_lni_poa	Grant Gusto access to the Washington Labor & Industries account. We can't pay or file taxes without this access.	Grant Gusto access to the Washington Labor & Industries account. We can't pay or file taxes without this access.	none	A PoA form gets generated	yes	Sign a POA form	no	yes	no
company_setup.sf_payroll_expense	Pay San Francisco's gross receipts and payroll expense taxes	Pay San Francisco's gross receipts and payroll expense taxes. Since these taxes aren't related to payroll, we can't take care of them. They apply to anyone doing business in San Francisco (we recommend paying them together).	none	Addition of a San Francisco address	no	tax handled outside of Gusto Embedded. Need to work directly with the SF city agency and confirm completion	no	yes	no
company_setup.multi_state_retirement_mandates	Set up a required retirement plan	Multiple states require that companies offer a retirement plan for employees. Stay compliant and boost retention with an affordable retirement plan.	none	once 401k is created	yes	Set up a retirement plan required by multiple states	no	yes	no
company_setup.multi_state_retirement_mandates_past_due	Set up a retirement for compliance with state laws	Requirements to offer retirement plans are in effect. Set up a plan as soon as possible to avoid monetary fines and boost retention.	none	once 401k is created	yes	Set up a retirement plan required by multiple states	no	yes	no
company_setup.pay_schedule	Payroll is blocked: Set up a pay schedule	Tell us how often to pay the team, as well as their first pay day. Payroll can't be run until this is done.	none	Company has been created but still needs to set up a pay schedule	yes	Provide how often to pay the team, as well as their first pay day	yes	no	no
company_setup.reverse_wire	Set up reverse wire	Set up reverse wire. This will re-enable faster payroll. For now, payroll can still be run four business days before payday.	none	company sets up a reverse wire	no	N/A	no	yes	no
bank_error.continue_instant_verification	Payroll is blocked: Verify bank account	We'll use this bank account to pay both employees and taxes. Payroll can't be run until this is done.	none	resolving all pending items for funding method	yes	Verify company bank account	yes	yes	no
payroll_setup.pay_schedule_setup_not_complete	Payroll is blocked: Assign each employee to a pay schedule	Some employees don't have a pay schedule set up yet. Payroll can't be run until this is done.	none	- Employee or employment changed and needs to be assigned a pay schedule. - Pay schedule setup not complete	yes	Assign each employee a payroll schedule	yes	yes	no
payroll_setup.report_external_previous_payrolls	Payroll is blocked: Share latest payroll records	The desired first pay date was missed. Share any new payroll records with us so we can calculate taxes correctly.	none	Payroll Blocked due to incomplete external payrolls	yes	Report previous historical payroll records	yes	yes	no
payroll_setup.assign_company_signatory	Payroll is blocked: Assign a company signatory	Assign a company signatory. This person is authorized to sign company documents. Payroll can't be run until the signed docs have been added.	none	when company is created or signatory is changed	yes	Assign company signatory	yes	yes	no
company_setup.company_address_invalid	Payroll is blocked: Update business address	A company address doesn't look right‚ update it as soon as possible so we can calculate taxes correctly and run payroll for this location.	none	when geocode error occur for company address	yes	Update company business address	yes	yes	no
company_setup.missing_mandatory_sick_time_policy	Set up a sick time off policy	At least one company work location requires businesses to provide a sick time off policy.	none	once new company and addresses are saved	yes	Set up a sick time off policy	no	no	no
company_setup.elect_shareholders	Identify all shareholders who own over 2% of shares	Identify all shareholders who own over 2% of shares. This helps us tax health benefits correctly.	none	once the taxpayer type update is saved	yes	Select and add company shareholders	no	yes	no
run_bank_holiday_payroll	A bank holiday is coming up‚ run payroll earlier than usual %{pay_schedule_label}	Make sure that the upcoming bank closure doesn't disrupt payroll. Run payroll one day earlier than usual. Approve pay for the %{pay_period} pay period.	entity_type: "PaySchedule"	An unprocessed pay period has a holiday between the original debit date and check date	yes	Run payroll one day earlier	no	yes	no
run_bank_holiday_saturday_payroll	%{holidays_are} on a Saturday this year‚ run payroll as usual %{pay_schedule_label}	For bank holidays falling on a Saturday, banks will be open the Friday before! That means payroll for the %{pay_period} pay period can be run on the normal schedule.	entity_type: "PaySchedule"	An unprocessed pay period has a holiday between the original debit date and check date but the holiday is a Saturday	yes	Run payroll on the normal schedule	no	yes	no
employees_incomplete_state	Finish setting up %{employee_name}’s state taxes	We need this to correctly calculate their payroll taxes in %{full_state_name}.	entity_type: "Employee"	Employee information has been updated leaving their state tax setup incomplete	yes	Update employee state tax information	yes	yes	no
employees_termination_payroll	Run dismissal payroll for %{employee_name}	%{employee_name} %{was_or_will_be} dismissed on %{dismissal_date}, but needs to be paid for the %{time_period}.	entity_type: "Employee"	Employee has been terminated but needs to be paid out for a payroll	yes	Run dismissal payroll	no	yes	no
end_of_quarter_payroll_filings	View and monitor Q%{quarter} filings	Stay compliant by reviewing and monitoring tax filings for Q%{quarter}. Although you have authorized a payroll provider to file your payroll returns and make tax payments for your employees, you are ultimately responsible for them. The IRS recommends enrollment in the U.S. Treasury Department's Electronic Federal Tax Payment System to monitor and ensure that tax payments are made in a timely manner. Most state tax agencies also offer a way to verify tax payments. Please contact the appropriate state offices directly for details.	none	One day before end of quarter a reminder is triggered if you ran payroll to make sure your tax payments are filed	no	N/A	no	no	no
pay_schedule_transition	Run transition payroll%{label	To transition to the new pay schedule correctly, a transition payroll will need to be run for the %{payment_period} pay period.	entity_type: "PaySchedule"	Employees change pay schedules		Run transition payroll	yes	yes	no
update_min_wages	Minimum wage is increasing: Check employees' profiles	%{minimum_wage_description} will increase on %{increase_date}. Check tipped employees' profiles to make sure they're in the right minimum wage category.'	none	Minimum wages is increasing		Double check employees are in the right minimum wage category	no	yes	no
employee_setup.employee_missing_wv_occupational_code	Add an occupational code for %{employee_name}	We need a West Virginia occupational code for all employees to accurately file quarterly West Virginia payroll taxes.	entity_type: "Employee"	West Virginia Employee State Tax information is missing their occupational code		Update Occupational code for Employee state tax information	no	no	no
employee_setup.employees_waiting_for_review	Review %{employee_name}'s details to pay them	Review %{employee_name}'s details to pay them. They successfully entered their personal and withholding details. Finish adding them to Gusto so they can be paid.	entity_type: "Employee"	Employee information entered and needs review to finish onboarding		Finish Reviewing employee information to complete their onboarding	yes	yes	no
employee_setup.nc_w4_filing	File %{employee_name}'s NC-4	File %{employee_name}'s NC-4. The NC-4 lets us withhold the correct amount of state income tax for %{employee_name}.	entity_type: "Employee"	An employee requires form NC-4		Submit form NC-4	no	no	no
employee_bank_verification_failure	Unblock future employee transactions	We attempted a bank verification test transaction with %{employee_name}’s bank account %{bank_account_last_four_digits}. The transaction failed with message %{bank_error}. This critical error will prevent future payments. Please update the employee's bank account details.	entity_type: "BankAccount", reference_type: "Employee"	Failed test bank transaction for employee		Update employee bank account details	yes	yes	no
earned_faster_payment.enrolled	Eligibility requirements for faster payment	%{company_name} must meet eligibility requirements for faster payroll. Until then, use wire transfers or 4-day ACH speed. Requirements: Pass a %{days_criteria} day period and run %{successful_payments_criteria} successful payment(s).	N/A	Company must meet eligibility for faster payment		Meet eligibility requirements to earn faster payments	no	yes	no
earned_faster_payment.finished	Company is eligible for faster payroll	%{company_name} is now eligible for faster direct deposit speed.	N/A	Company meets eligibility requirements for faster payments		N/A	no	no	no
wire_in.confirm_earned_faster_payment_payroll	Wire funds for %{payment_date} payroll	We didn’t receive funds for the %{payment_date} payment by the %{deadline_time} deadline. If you have not sent the funds already, the payroll will be automatically canceled.	entity_type: "Wire In Request" entity_type: "Payroll"	When a company that must meet eligibility requirements for faster payment submits a payroll with risk blockers and selects the Wire In option		Submit a Wire In	no	yes	no
wire_in.payroll_payment_confirmed	Wire funds for payroll confirmed	Wire funds for %{payment_date} payroll confirmed.	entity_type: "Wire In Request" entity_type: "Payroll"	Wire in funds received for payroll		N/A	no	no	no