Previously, Gusto utilized the concept of “soft suspends” to encourage customers to provide missing or invalid state tax information. For example: if a filing failed due to a missing state EIN, Gusto would place a pending soft suspension on that state tax field and a customer would have 15 days to fix (edit, update, enter, etc) the invalid information. After 15 days, the customer would be “soft suspended” and blocked from running additional payrolls. If this soft suspension was never resolved, the company would be “hard suspended,” which is effectively a full cancellation of the account.